Studio Amber s.r.o. operates with strict B2B payment, documentation, export and compliance procedures. These procedures are designed to protect serious buyers, prevent fraud, avoid undocumented transactions and ensure lawful commercial handling of high-value natural raw amber lots.
Raw-Amber.com is not a public online shop and does not operate an automated checkout system. Every transaction is handled individually and is subject to buyer qualification, commercial confirmation, payment verification, documentation and compliance review.
1. Official seller and invoicing
Official sale, invoicing and export handling are managed by:
Studio Amber s.r.o.
Sokolovská 231/35, Karlín
186 00 Praha 8
Prague
Czech Republic
Company ID: 01500368
VAT ID: CZ01500368
EUID: CZVROR.01500368
Commercial inquiries may also be handled through the Commercial Sourcing Representative stated on this website. Final commercial documents are issued according to the agreed transaction structure.
2. B2B-only commercial handling
Our commercial process is designed for professional buyers, misbaha producers, amber workshops, traders, wholesalers and long-term purchasing partners.
We do not operate as a public consumer retail shop. Private inquiries may be reviewed at our discretion, but commercial handling, payment terms, documentation and shipment procedures remain strictly controlled.
3. No automatic order or reservation
Viewing this website, sending an email, requesting lot information, attending an inspection meeting or receiving photos and videos does not create an order, reservation or purchase agreement.
A transaction is valid only when confirmed in writing through the relevant commercial documents issued or accepted by Studio Amber s.r.o.
Such documents may include:
commercial offer
proforma invoice
final invoice
contract
packing list
lot documentation
shipment documents
export or customs documents, where applicable
written handover or acceptance protocol, where applicable
4. Buyer qualification
Before providing detailed lot access, arranging inspection, reserving material or confirming a transaction, we may request reasonable buyer qualification.
This may include:
full buyer name
company name
company registration information
VAT or tax identification information, where applicable
country and destination
business role
intended purchase volume
intended commercial use
proof of funds or bank reference for larger transactions
source-of-funds clarification for high-value transactions
beneficial owner information, where appropriate
representative details, if inspection or collection is arranged through a third party
additional compliance information where necessary
We may refuse or stop communication where buyer identity, payment capability, destination, payment source, beneficial ownership or commercial intent cannot be reasonably verified.
5. High-value lot procedure
For larger lots, recurring supply or high-value transactions, additional controls may apply.
High-value transactions may require:
prior buyer qualification
company verification
proof of funds or bank reference
written proforma invoice
bank transfer to the official company account
confirmed payment credit before release
inspection appointment protocol
lot acceptance or handover protocol
final invoice
packing list
insured shipment or approved freight-forwarder handling
export or customs documentation, where applicable
proof of export, proof of dispatch or proof of delivery, where applicable
The exact procedure depends on transaction value, buyer profile, destination, shipment method and compliance review.
6. No cash payments
Cash payments are not accepted for high-value lots, first-time buyers, export transactions or commercial lot purchases.
We do not accept cash in order to avoid:
safety risks
counterfeit money risk
unclear payment source
anti-money-laundering concerns
accounting uncertainty
tax documentation issues
later disputes about payment amount
undocumented handover risk
transport and theft risk
Payment must be made through a documented payment channel agreed in the commercial offer or proforma invoice.
7. No informal payments
We do not accept informal, undocumented or unclear payment arrangements.
For first-time buyers and commercial lot transactions, we do not accept:
cash payments
payment to private accounts
payment to unrelated third parties
anonymous payments
payments from unclear sources
payment through unverified intermediaries
cryptocurrency payments
undocumented payment arrangements
informal “pay later” requests
consignment arrangements
“sell first, pay later” arrangements
requests to ship before agreed payment terms are fulfilled
Any payment must match the official commercial documents issued for the transaction.
8. Official payment account
The standard payment route is bank transfer to the official company account stated in the commercial offer, proforma invoice, invoice or Reserve Allocation Agreement. Reserve Balances are accepted only in EUR or USD.
A client’s unallocated Reserve Balance up to and including EUR 10,000 equivalent may be administered through an official general company bank account. If the client’s total unallocated balance exceeds EUR 10,000 equivalent, the entire balance is administered through a dedicated company bank account.
The dedicated account is a company bank account of Studio Amber s.r.o. It is not an escrow, trust, statutory client-money or insolvency-protected account. For a USD balance, the threshold is determined using the Czech National Bank reference rate applicable on the date of credit. Later exchange-rate movements do not alone require a transfer between accounts.
Buyers must not send money to any account, person, intermediary or representative not clearly stated in official transaction documents. Suspicious or inconsistent payment instructions must be verified with us before payment.
9. Third-party payments
Payments must normally be made from a bank account held by the buyer named in the commercial documents or Reserve Allocation Agreement.
Third-party payments are not accepted unless disclosed in advance, commercially justified, verified and approved in writing before payment. Cash and cryptocurrency payments are not accepted.
We may reject, hold, return where legally and practically possible, or suspend a payment where the payer does not match the buyer, the source of funds is unclear, the payment reference is missing or inconsistent, or the payment creates sanctions, fraud, tax, banking or compliance concerns.
Refunds are normally made only to the verified originating account. A different account requires renewed verification and written approval.
10. Payment confirmation
Material is not released based on screenshots, bank app previews, payment promises, SWIFT messages, transfer receipts or buyer-provided payment confirmations.
Material is released only after the agreed payment condition is fulfilled and the funds are confirmed as credited to the official company account.
SWIFT proof, transfer advice or payment screenshot is not final payment confirmation.
11. SEPA Instant, SWIFT and international bank transfer
Where available, SEPA Instant may be used for euro payments inside supported banking systems. However, bank limits, compliance checks, fraud filters and transfer restrictions may still delay or block payment.
For buyers outside the SEPA area, including GCC buyers, international bank transfer via SWIFT may be used where commercially accepted. SWIFT transfers may require additional time and may be subject to correspondent bank checks, compliance review and banking delays.
Goods are not released until payment is finally credited and accepted on the official company account.
12. Escrow and secured payment structures
For larger first-time transactions, recurring supply or high-value lots, secured payment structures may be discussed before reservation or inspection.
This may include:
escrow arrangement through an appropriate professional provider
bank-confirmed payment structure
documentary payment arrangement
letter of credit
bank guarantee
other written secured payment method agreed before the transaction
Studio Amber s.r.o. does not operate an independent payment service, banking service or escrow service. Any secured payment structure must be commercially appropriate, legally permissible and agreed in writing before reservation, inspection, shipment or handover.
13. Reserve Balance, deposits and reservations
Separate concepts. A deposit for a specific lot is different from the Reserve Balance maintained under the invitation-only Reserve Allocation Programme. A specific-lot reservation is binding only under the written terms of the relevant offer. A Reserve Balance remains unallocated until a specific offer is accepted by email and the allocation is confirmed by Studio Amber s.r.o.
Currency and payment. Reserve Balances are accepted only in EUR or USD by bank transfer from a verified buyer account. The individual Reserve Allocation Agreement states the amount and any required minimum balance. No interest, yield or investment return is paid.
Account administration. Up to and including EUR 10,000 equivalent, the balance may be administered through an official general company bank account. Above that threshold, the entire client balance is administered through a dedicated company bank account. This is a company account, not escrow, trust, statutory client money or insolvency protection.
Programme duration. Participation runs for 12 months and renews automatically for successive 12-month periods. Either party may terminate on 30 calendar days’ written notice. Immediate suspension or termination may apply for material breach, sanctions, fraud, unauthorised third-party payment, failure to complete compliance checks or repeated acceptance followed by non-payment.
Allocation offers. Unless the offer states otherwise, the buyer has 24 hours from email dispatch to accept. Acceptance must be sent from an authorised email address and becomes effective only after written confirmation by Studio Amber s.r.o. Rejection or non-response releases the material without forfeiting the unallocated balance. Repeated non-response may lead to flexible reassessment of offer priority.
Application to a purchase. After confirmed acceptance, the stated part of the Reserve Balance is applied to the identified purchase. The remaining balance stays unallocated. If the buyer fails to complete an accepted purchase, the allocation may be cancelled and the material released. Only directly documented costs or a lot-specific reservation fee expressly accepted in the offer may be charged; the full unallocated balance is not automatically forfeited.
Refunds. After effective termination, the unused and unallocated balance is refunded within 15 Banking Days after reasonable account-holder, sanctions, fraud and compliance checks and settlement of accepted allocations or undisputed amounts due. Refunds are made in the original currency to the verified originating bank account. Studio Amber s.r.o. bears its own sending-bank fee; the buyer bears intermediary-bank, recipient-bank and conversion charges.
Statements. We issue written receipt confirmation and record each allocation, refund and remaining balance. A balance statement is provided after material movements and on reasonable request.
Participation provides priority consideration only. It does not guarantee supply, price, discount, quantity, quality, delivery date, exclusivity or territorial rights. Full conditions are contained in the Terms of Service and the individual Reserve Allocation Agreement.
14. Personal inspection
Qualified buyers may inspect material by prior appointment where commercially appropriate.
Inspection may take place in Leipzig, Germany, or Prague, Czech Republic, depending on material location and transaction structure.
Inspection may include:
visual review
photos
video review
weight confirmation
lot identification
packaging review
representative inspection by prior agreement
Personal inspection does not create a right to remove, carry away or take possession of the material.
15. No immediate private carry-away for high-value lots
For high-value lots, personal inspection and physical handover are separate steps.
Material may be inspected, but it is not released for immediate private carry-away unless all required conditions are fulfilled in advance.
Before release, the following must be completed:
buyer qualification
final lot confirmation
written commercial documentation
payment credited to the official company account
final invoice and packing list
transport or export documentation, where applicable
handover or acceptance protocol
compliance review
agreed shipment or collection procedure
This protects the buyer, the seller and the lawful commercial handling of the transaction.
16. Buyer representative or own freight forwarder
A buyer may request inspection or collection through an appointed representative, courier, carrier or freight forwarder.
Such arrangement must be approved before handover.
The representative, courier or freight forwarder may be required to provide:
company details
identity details
authorization from the buyer
pickup appointment confirmation
transport documents
insurance confirmation
destination details
export or customs information, where applicable
signed handover protocol
We may refuse handover to any person or company that cannot be reasonably verified.
17. Export and customs documentation
Shipments are handled from the European Union only.
Depending on the transaction, material is shipped either from the Czech Republic or from Germany. The exact shipping point is confirmed in the commercial offer.
For commercial export or international shipment, typical documents may include:
commercial invoice
proforma invoice
packing list
lot information
weight information
value information
buyer and seller details
shipment documents
courier or freight-forwarder documents
export declaration, where required
customs documents, where required
proof of dispatch
proof of export or exit confirmation, where required
proof of delivery
The exact documentation depends on transaction value, destination, shipment method and legal requirements.
18. No false declarations
We do not participate in false declarations, undervaluation, misleading descriptions, fake gift declarations, false personal-use declarations or customs misrepresentation.
We do not accept requests to:
understate invoice value
misdeclare the material
describe commercial goods as gifts
hide the buyer identity
hide the destination
avoid customs documentation
split shipments to avoid legal requirements
create inaccurate invoices
issue documents inconsistent with the actual transaction
Any such request may result in refusal or termination of the transaction.
19. VAT and tax handling
VAT and accounting treatment depend on the actual transaction facts, buyer status, destination, payment structure and applicable law.
An unallocated Reserve Balance is not tied to a specified stone or lot and is recorded separately from sales revenue as a refundable contractual liability. When the buyer accepts an identified offer and Studio Amber s.r.o. confirms that a stated amount is allocated to that purchase, the allocated amount may become a purchase advance or purchase-price payment and will be invoiced, accounted for and reported as required by the tax rules applicable at that time.
For exports from the European Union to a third country, including GCC destinations, invoicing without EU VAT requires the necessary export, transport and customs evidence. The buyer’s non-EU location alone is not sufficient.
For domestic or intra-EU transactions, VAT treatment follows the applicable EU and national rules. Valid business and VAT information may be required.
Unless otherwise agreed in writing, the buyer is responsible for local import duties, import VAT or equivalent taxes, customs clearance, destination-country requirements, permits and local legal compliance.
We do not provide tax advice to buyers. Studio Amber s.r.o. may obtain professional accounting or tax advice and may correct invoices or transaction treatment where required by law or by the actual facts.
20. Import responsibility of the buyer
The buyer is responsible for confirming that raw amber can be legally imported into the destination country.
We may assist with normal commercial and shipment documentation, but we do not guarantee:
customs clearance in the destination country
import approval
local tax treatment
local resale permission
local processing permission
destination-country regulatory approval
Any import restriction, duty, delay, customs inspection, permit requirement or local compliance issue in the buyer’s country remains the buyer’s responsibility unless otherwise agreed in writing.
21. Sanctions and restricted transactions
We do not sell or ship to sanctioned parties, restricted destinations or buyers who cannot pass basic commercial and compliance review.
We reserve the right to refuse inquiries, suspend negotiations, cancel reservations or decline transactions where there is a compliance concern involving:
sanctioned individuals
sanctioned companies
sanctioned beneficial owners
restricted countries or destinations
unclear final destination
proxy buyers
circumvention attempts
suspicious payment source
inconsistent company information
unusual shipment requests
false or incomplete buyer information
Buyers must not use our material, documentation, website images or commercial communication for sanctions evasion, false offers or unauthorized resale representation.
22. Anti-fraud controls
We reserve the right to refuse any transaction that appears commercially, legally or financially unsafe.
This includes, but is not limited to:
false buyer identity
inconsistent company documents
forged payment confirmations
payment from unrelated third parties
pressure for immediate shipment before documentation
pressure for immediate handover after inspection
request for undocumented export
request to understate invoice value
request to misdeclare material
refusal to provide reasonable buyer details
suspicious destination changes
unusual intermediary involvement
attempt to use our photos or videos for unrelated offers
attempt to reserve material without commitment
attempt to obtain supplier information without serious buying intent
23. Risk-based compliance and source-of-funds review
For high-value transactions, we may request additional information regarding the buyer, business activity, source of funds or commercial purpose of the transaction.
This is an internal B2B risk-control and fraud-prevention procedure. It does not mean that Studio Amber s.r.o. acts as a bank, payment institution, financial service provider or regulated escrow provider.
We may refuse, suspend or cancel a transaction if:
the payment source is unclear
the buyer refuses reasonable verification
the transaction structure appears artificial
the buyer uses unnecessary intermediaries
the buyer attempts to conceal the real purchaser
the payment route is inconsistent with the buyer profile
the transaction creates money-laundering, fraud, sanctions, tax or customs concerns
We do not accept transactions that cannot be documented and reasonably explained.
24. Insurance and shipment risk
Shipment method, insurance, carrier or freight forwarder are agreed individually.
For smaller parcel shipments, standard carrier insurance may be available according to the carrier and shipment terms.
For higher-value shipments, appropriate cargo insurance can be arranged and included in the quotation or agreed shipping charges.
Risk transfer, title transfer and delivery responsibility are determined by the written commercial documents, invoice, contract or agreed delivery terms.
25. Lost, delayed or damaged shipment
If a shipment is delayed, lost or damaged, the procedure depends on the agreed carrier, insurance, delivery terms and transaction documents.
The buyer must cooperate with reasonable documentation requests, including:
shipment reference
photos
packaging evidence
damage report
carrier report
customs report, where applicable
signed delivery record, where applicable
Claims can only be handled according to the applicable carrier, insurance and transaction terms.
26. Handover protocol
For physical handover, buyer-arranged collection or representative collection, a written handover protocol may be required.
The handover protocol may confirm:
buyer details
representative details
lot identification
weight
packaging condition
visible condition
payment status
invoice reference
pickup date and location
transport responsibility
signatures of the relevant parties
A signed handover protocol does not replace export documentation where export documentation is legally or commercially required.
27. Lot acceptance
Raw amber is natural material. Color, transparency, rind, internal structure, inclusions, visible cracks or fissures where present, and cutting potential may vary from piece to piece.
Before purchase, qualified buyers may review photos, videos, weights, dimensions and visible material characteristics of the relevant lot.
By accepting a lot, the buyer confirms that the purchase is made based on professional evaluation, visible lot information and agreed commercial documents.
Studio Amber s.r.o. does not guarantee cutting yield, usable bead yield, the number of finished beads obtainable from any individual stone, polishing outcome, processing results, resale value or any commercial value after processing.
28. Returns and complaints
Commercial raw amber lots are normally not sold on a consumer-style return basis.
Return conditions, if any, must be agreed in writing before purchase.
Material that has been cut, polished, processed, modified, altered, mixed with other material, transferred onward or resold cannot be returned unless mandatory law requires otherwise or unless expressly agreed in writing.
Complaints must be submitted in writing without undue delay after receipt of the material and must include clear evidence, photos, videos and transaction reference.
29. No supplier disclosure
Upstream supplier identities, source relationships and internal sourcing arrangements are not disclosed publicly.
Relevant commercial documentation may be provided to qualified buyers where commercially appropriate and legally possible.
We protect commercially sensitive supplier relationships and procurement information.
30. Misuse of documents, photos and videos
Buyers, brokers, intermediaries and third parties may not use our photos, videos, lot information, company details, invoices, offers, certificates, correspondence or website materials to create false offers, misrepresent stock ownership, advertise unrelated material, impersonate Studio Amber s.r.o. or claim unauthorized commercial representation.
Any such misuse may result in refusal of the transaction and may be pursued legally.
31. Record keeping
For contractual, accounting, tax, banking, compliance and fraud-prevention purposes, we retain appropriate transaction and Reserve Allocation records.
These may include buyer communications, authorised email addresses, agreements, offers, invoices, payment and refund references, originating-account details, balance statements, allocation records, beneficial-owner and source-of-funds documentation, lot information, inspection and handover records, shipment and export documents, compliance notes and dispute records.
Records are retained for the applicable statutory period and, where necessary, for the establishment, exercise or defence of legal claims. Personal data is processed according to our Privacy Policy.
32. Right to refuse transactions
Studio Amber s.r.o. reserves the right to refuse any inquiry, negotiation, reservation, inspection, shipment, handover or transaction where the buyer, payment source, shipment destination, documentation, compliance status or commercial intent cannot be reasonably verified.
This policy protects serious buyers, our company and the lawful commercial handling of natural amber.
33. Practical transaction rule
For serious commercial buyers, the standard rule is simple:
Inspection is possible.
Documentation is required.
Payment must be credited.
Export or shipment must be documented.
Material is released only after the agreed commercial and compliance conditions are fulfilled.
34. Contact
For payment, compliance or transaction questions, please contact:
Before contacting us by email, please review our FAQ. If you cannot find the answer you need, or if you require further clarification, please send us an email. We will be happy to answer your questions.